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Before your role begins, this is who we are, what we believe, and how a great hotel really works. Every new associate starts here.
Horizon began in 2011 with a single restored inn in Charleston and a simple belief: that a small hotel, run with care, can give a guest something a big one never will. Today we own and operate 38 boutique hotels across the American South, historic inns, coastal resorts, mountain lodges, and city boutiques, each with its own character, and all sharing one standard of hospitality.
We are still family-owned, and we still believe the same thing. Every property is small enough that a guest is a person, not a room number, and that’s only possible because of the people who work here. That’s you.
Our mission: owning and running boutique hotels across the South where every guest, and every associate, feels at home.
A great stay is a relay, every department carries the guest for part of the journey and hands off cleanly to the next. Knowing the whole journey helps you play your part well.
The departments you’ll work alongside:
No matter your department, these are the habits that make you a Horizon host. They show up in every role’s training.
With the foundation in place, your onboarding continues in your department, the specific craft, procedures, and systems for your role. Your buddy or lead will guide you from here.